Starbucks Employee Has Insane Meltdown At Customer Over Cookie Straw


An employee of a Queens, New York Starbucks was reportedly suspended from her job after a video surfaced of her viciously berating a customer on May 12.

According to Huffington Post, the argument began after Ruby Chen ordered a Frappuccino with a "special straw," which was most likely one of Starbucks' edible cookie straws.

Chen wrote on YouTube the worker, who was identified as "Melissa," became frustrated when she didn't hear Chen give her name to another Starbucks' employee, and she then "started to shout at [Chen] saying 'hey helloooo' with [a] very bad attitude."

The YouTube user claims she apologized to Melissa and asked if she wouldn't raise her voice.

Chen continued,

Chen tried to speak to another employee, but Melissa believed she was trying to leave the store with the straw in her hand.

Ruby Chen on YouTube

Chen says she requested to talk to the manager, to which the worker allegedly responded,

Reports from local media, however, named Melissa's position as the shift supervisor.

The video ends with Melissa telling a group of people defending Chen to leave.

A Starbucks spokeswoman told NBC New York Melissa is no longer employed at the Elmhurst store.

In a statement, the spokeswoman said,

Melissa claims she quit because her district manager did not take her side despite her insistence it was Chen who initially caused the trouble.

The manager of the store told PIX11 the verbal abuse was not an indication of Melissa's character, saying,

Chen was reportedly given a $100 gift card from Starbucks.

Citations: Starbucks Worker Freaks Out Over Straw Meltdown Caught On Video (Huffington Post)