An employee of a Queens, New York Starbucks was reportedly suspended from her job after a video surfaced of her viciously berating a customer on May 12.
According to Huffington Post, the argument began after Ruby Chen ordered a Frappuccino with a "special straw," which was most likely one of Starbucks' edible cookie straws.
Chen wrote on YouTube the worker, who was identified as "Melissa," became frustrated when she didn't hear Chen give her name to another Starbucks' employee, and she then "started to shout at [Chen] saying 'hey helloooo' with [a] very bad attitude."
The YouTube user claims she apologized to Melissa and asked if she wouldn't raise her voice.
Then she took the scanner away as I was trying to pay then told me to leave and never go back.
Chen tried to speak to another employee, but Melissa believed she was trying to leave the store with the straw in her hand.
Chen says she requested to talk to the manager, to which the worker allegedly responded,
You're talking to the manager.
Reports from local media, however, named Melissa's position as the shift supervisor.
The video ends with Melissa telling a group of people defending Chen to leave.
A Starbucks spokeswoman told NBC New York Melissa is no longer employed at the Elmhurst store.
In a statement, the spokeswoman said,
This customer's experience is not reflective of the service our partners provide to customers every day. Our leadership team is reaching out to the customer to apologize and make this right.
Melissa claims she quit because her district manager did not take her side despite her insistence it was Chen who initially caused the trouble.
The manager of the store told PIX11 the verbal abuse was not an indication of Melissa's character, saying,
We do our very best to hire good people with good hearts who care about our customers... This is a good person who did a bad thing.
Chen was reportedly given a $100 gift card from Starbucks.