Apple Is Offering Some iPhone Users A Refund Over Shutdown Issues

We all know about the various problems that have plagued the new iPhone 7 models, but it looks like Apple is still cleaning up an iPhone 6 mess.

The company has determined a number of iPhone 6s devices are shutting down randomly.

This is a battery problem, and the guys over at Apple have stressed it's not a safety issue and it's not widespread.

Basically, if your iPhone 6s was manufactured some time between September and October 2015, you could be eligible for a new battery.

Apple said it will replace the battery if your device's serial number matches this timeframe.

If you've already gone through the heartache of having it replaced at your own expense, Apple asks that you to contact the company about a refund.

A spokesperson said in a statement,

Apple has determined that a very small number of iPhone 6s devices may unexpectedly shut down. This is not a safety issue and only affects devices within a limited serial number range that were manufactured between September and October 2015. If you have experienced this issue, please visit an Apple Retail Store or an Apple Authorized Service Provider and have your device's serial number checked to confirm eligibility for a battery replacement, free of charge.

How do I get my battery replaced?

You'll need to call a service provider to find out a battery replacement is possible at certain locations. You can do that by visiting Apple's "iPhone 6s Program for Unexpected Shutdown Issues."

Prepare your iPhone 6s for the battery replacement process with these steps:

  1. Back up your data to iTunes or iCloud.
  2. Turn off Find my iPhone.
  3. Erase data and settings in Settings > General > Reset > Erase all Content and Settings.

Apple warns iPhone 6s damage such as a cracked screen, which impairs the replacement of the battery, will need to be sorted out before the treatment. Any additional repair work could cost you.

Citations: Apple