Travel Website Perfectly Responds To Customer Stuck With 47-Year Layover
Layovers are the worst. But they're also a super effective way to save money while traveling... as long as they're not too long.
“Too long” being – let's say – 47 years.
This is actually what happened to James Lloyd from England, who was scheduling a flight to New Zealand.
He took a look at his flight itinerary from Skyscanner and saw that his layover in Bangkok was 413,786 hours long. In other words, almost half a century.
He posted a screenshot of the schedule to Skyscanner's official Facebook page:
He did it because he thought it was hilarious. As he explained to Buzzfeed, he thought the glitch was "quite funny," and wanted to see what would happen if he posted it publicly on Skyscanner's wall.
Promptly, a customer service agent named Jen gave the best response ever. Interacting with customer service agents is usually about as much fun as interacting with athlete's foot, but Jen at Skyscanner livened things up.
Here is a transcription of her response:
Unless you're a huge fan of The Terminal, I'd probably recommend spending those years outside of the airport, so here are a few suggestions: Just missed Songkran but you've got another 46 years to enjoy it. How do you feel about heights? The Moon Bar is pretty good and it's open until 1 am so you could spend a good chunk of time there. A cruise on the Chao Phraya river could keep you busy for a while. If you get peckish there's a floating market. Not only good for grub, but you could make a few mates whilst you're there. Win/win. Become a Tai Chi expert in Lumpini Park. - Jen (p.s. thanks for letting me know about this - I'll get some folk to look into it!)
With that single comment, Jen from Skyscanner won the hearts and minds of thousands. The praise just rolled in:
As it turns out, the layover was just a glitch (obviously). But I can pretty much guarantee that Jen got a promotion.
Lloyd told Buzzfeed that he was shocked when the post went viral, but he said it was "very much down to Skyscanner Jen."