A Beginner's Guide To Deciphering Confusing Health Insurance Jargon

By Erin Kelly
Jacob Lund/Shutterstock

With so many unknowns in the near and distant future, having a good health insurance plan is more important than ever. Beyond the obvious benefit of providing you with reliable medical care, health insurance also protects you from unexpected, staggeringly high medical costs — yet a shocking 27.5 million Americans had no health insurance at any point in 2018. That’s like driving a car without car insurance, and just hoping you don’t get unexpectedly rear-ended on the highway — a dangerous idea in theory and in practice.

But just getting health insurance doesn't mean a whole lot if you don't understand your plan, which — let's be honest — is something a lot of us experience (guilty!). The first step in demystifying the subject is defining the insurance-related terms we hear thrown around all the time... but still aren't quite sure what they actually mean. That's why Elite Daily teamed up with Florida Blue to provide readers with a straightforward glossary of commonly used health insurance words and phrases.

Read on to educate yourself and take the intimidation factor out of the process of getting insured once and for all.

Allowed Amount

Also called “eligible expense,” “payment allowance,” or “negotiated rate,” this is the maximum amount an insurance plan will pay for a covered health care service. If a healthcare provider charges more than the allowed amount for a service, you may have to pay the difference, unless the insurer has negotiated the rate with the provider.

To put it simply, you pay less when you get treatment from a participating provider.


If your health insurer refuses to pay a claim, you have the right to request an appeal. This is a formal request for your health insurer to review their decision.

Balance Bill

This is the bill you’ll receive from a healthcare provider for the difference between their original charge and the amount covered by insurance, copay, coinsurance, and deductible payment. Basically, it’s a bill for any charges left unpaid. Using in-network providers typically protects you from incurring a balance bill because their contractual agreements with insurance plans limit total payments for covered services.

Benefit Period

This is the period of time that your coverage is effective. Your benefit period depends on your policy type, insurance provider, and policy premium.


This isn’t a bill, but rather an itemized statement of health care services and their costs provided by a hospital, physician’s office, or another provider. Claims are submitted to the insurance company, which will then process the claim according to the benefits outlined in your health plan.


Coinsurance refers to your share of the cost of a covered health care service, usually calculated as a percentage of the allowed amount for the service. Total costs for a service include your coinsurance, plus any deductibles you owe. So if your plan’s allowed amount for a routine physical is $100 and your coinsurance is 20%, after you’ve met your deductible your coinsurance payment would be $20. Your plan will pay for the rest of the allowed amount ($80).


A copay is a flat fee associated with a routine health service, due at the time of the appointment. (Think: the $20 you pay your gynecologist when checking out).


This is the amount you must pay out of your own pocket for covered health care services before your health insurance starts covering you. For example, you may have to meet a $1,000 deductible before your plan kicks in to help.

Effective Date

The effective date is the first day your plan begins to cover health expenses.

Excluded Services

Simply put, an excluded service is a health care service that your insurance just doesn’t pay for. You can call the information number on the back of your card to confirm whether or not your service will be covered, and any additional costs that you might incur.


This is a group of doctors, medical providers, and facilities that your insurance has contracted with to provide health care services at a pre-negotiated rate — typically meaning they’re less expensive than visiting out-of-network providers.

This can also mean that you will not get balance billed for the difference in the provider's billed amount and the insurer's allowed amount, which comes out to big savings.

Open Enrollment

A yearly window of time when people can enroll in a health insurance plan. When open enrollment ends, you’re only eligible to change health insurance providers under certain circumstances — like if you take a new job or get married.


Out-of-network refers to any healthcare provider or service that isn’t contracted with your insurer. With some health plans, you can still visit these doctors, but you will pay more. For other health plans, if the provider is out-of-network, you will pay the entire bill.

Out-Of-Pocket Maximum

A cap on how much you pay for your portion of health care covered by your plan over the course of your policy period (usually one year), before your health insurance or plan begins to take over and pay 100% of the allowed amount. This limit excludes your premium, balance bill charges, and care your plan doesn’t cover, but it’s still a cap limiting total costs.

Some things to note: If you're insuring a family, the out-of-pocket maximum for one member is different from the out-of-pocket maximum for the whole family. Additionally, the out-of-pocket maximum often varies between medical care provided by a participating provider versus a non-participating provider.


The amount you pay monthly to your insurance provider to keep your health coverage active.

Tax Credit

This is a refundable credit that some individuals and families qualify for that helps pay their health insurance premiums.


A safe, contactless way to receive health care at home. Many providers provide the option to meet with your doctor virtually via a video conferencing service so you can get the clinical care you need from home.

Now that you know the basics of health insurance jargon, take the next step by contacting Florida Blue who can help you find a plan that works for you.

This post is sponsored by Florida Blue.

Florida Blue is a trade name of Blue Cross and Blue Shield of Florida, Inc., an Independent Licensee of the Blue Cross and Blue Shield Association. These policies have limitations and exclusions.

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