Flight Crew Orders Pizza For Passengers As They Wait For Storm To Pass


Pizza is the most powerful customer service tool, according to Delta Airlines.

When lengthy weather-related delays struck a late-afternoon flight from Philadelphia to Atlanta yesterday, the crew was forced to land the plane in Knoxville, Tennessee.

Passenger Khoury Ashooh told Daily Mail the passengers sat on the plane for multiple hours, hungry and restless.

However, the flight crew won back passengers' trust with a surprise: a baggage truck full of hot pizza provided by the airline.

According to sources, the meal raised the spirits of the passengers while they waited to get back in the air.

It was a good thing, too; the flight hit the runway in Atlanta at 7 pm instead of the scheduled 4 pm landing.

Passengers were relieved to see food coming down the aisles.

It was much better than your average airplane food.

In the midst of a terrible day, passengers had the chance to chow down on an early dinner.

No one ever said traveling by plane is relaxing.

Delta Airlines is the subject of dozens of stories praising its decision.

That's due, in part, to the social media tag #DeltaPizzaParty.

This isn't the first time the airline stepped up in a crisis.

In 2013, Delta's Knoxville station manager ordered 160 pizzas for customers waiting for the weather to clear in Atlanta.

Citations: The pilot who ordered PIZZA for his delayed passengers Delivery by baggage cart for plane trapped by bad weather (Daily Mail)